REFUND POLICY

Last Updated: July 31, 2026

We at Flutterby Labs Private Limited ("Flutterby", "we", "us" or "our") thank you for your purchase at our learning platform "Elnior" (offered through Elnior application on the Google Play Store and Apple App Store).

Elnior is an AI-powered, learner-first microlearning platform created and operated by Flutterby, which curates and personalizes trusted knowledge into short, engaging learning experiences ("Platform").

This refund policy ("Policy") details when you may be entitled to receive a refund, and how to request one. It applies to purchases completed by consumers through our Platform, in countries where the Platform is available. If local consumer protection laws provide you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.

1. Global Refund Policy

1.1. Unless required by applicable law, all purchases are non-refundable and non-exchangeable.

1.2. We (through Paddle for purchases in Other Countries, and through Razorpay for purchases in India) may issue refunds on a discretionary basis or if you exercise an applicable statutory withdrawal or refund right.

1.3. Refunds will not be issued where: there is evidence of fraud, refund abuse, or other manipulative behaviour; the account has been suspended for Terms and Conditions violations; and/or the purchase was made more than 14 (fourteen) days ago.

1.4. This Policy does not affect consumer rights in relation to any of our Products which are not as described, faulty or not fit for purpose.

1.5. Refund requests must be made within the applicable statutory or discretionary period described below.

1.6. If you receive a refund in accordance with this Policy, access to the relevant Product will cease.

2. Country-Specific Rules

2.1. Where local consumer protection laws grant unconditional "withdrawal" rights, those rights apply and override this Policy. Where regional differences apply, we apply the highest standard of protection across the relevant country.

European Union / United Kingdom

2.2.1. Consumers have a 14-day statutory right to withdraw from some digital content and service contracts and receive a full refund.

2.2.2. The right to withdraw applies to one-off purchases and to the first payment under a Subscription contract. It does not apply to subsequent Subscription payments. If a Subscription includes a free trial period, you will again have a 14-day period to exercise your right to withdraw once that free trial ends.

2.2.3. If you completed a purchase in the United Kingdom and have an annual Subscription, you will have a new period of 14 calendar days to exercise your right to withdraw starting on the day the Subscription auto-renews for another year.

2.2.4. The right to withdraw does not apply to the supply of digital content Products that have started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights.

2.2.5. To exercise this right, you must request a refund within 14 days from the date of purchase.

Canada

2.3.1. Consumers have a 7-day unconditional right to cancel digital content or service contracts after delivery and receive a full refund.

2.3.2. To exercise this right, you must request a refund within 7 days from the date of purchase.

2.3.3. You acknowledge having received access to a French version of this Policy. Vous reconnaissez avoir reçu une version française de cette politique et avoir demandé.

Singapore

2.4.1. Consumers have a 5-day unconditional right to cancel digital content or services after delivery or first access and receive a full refund.

2.4.2. To exercise this right, you must request a refund within 5 days from the date of purchase.

India

2.5.1. Consumers may be entitled to remedies under applicable consumer protection laws, including the Consumer Protection Act, 2019 and its amendments, in cases where Products are defective, deficient, not as described, or not fit for purpose.

2.5.2. Refunds for digital Products that are delivered and accessible immediately may not be available once access has been provided, except where required under applicable law or in cases of proven defect, misrepresentation, or unfair trade practice.

2.5.3. Consumers may file complaints with the appropriate consumer forums or authorities, including under the National Consumer Helpline, if disputes are not resolved.

United States

2.6.1. Refund eligibility is governed primarily by this Policy and applicable state consumer protection laws, including laws relating to unfair or deceptive acts or practices.

2.6.2. Consumers may be entitled to remedies, including refunds, in cases of defective, non-conforming, or misrepresented Products.

Australia

2.7.1. Consumers are entitled to non-excludable guarantees under the Australian Consumer Law (ACL), including that Products will be of acceptable quality, fit for purpose, and match their description.

2.7.2. If a Product fails to meet a consumer guarantee, consumers may be entitled to a repair, replacement, or refund, depending on whether the failure is major or minor.

United Arab Emirates

2.8.1. Consumers may have rights under applicable UAE consumer protection laws, including Federal Decree-Law No. 15 of 2020 on Consumer Protection. Refunds may be available where Products are defective, not as described, or fail to meet agreed specifications.

2.8.2. Suppliers are required to ensure clear disclosure of pricing, features, and terms prior to purchase.

3. How to Withdraw and Request a Refund

3.1. To withdraw, cancel, and/or request a refund, contact us using one of the following methods:

• Use the "View receipt" or "Manage subscription" link in your purchase confirmation email;
• Submit a request via the support link provided in your receipt or within your account's billing page;
• Email us at support@flutterby.co with your order ID and reason for the refund request.

3.2. For purchases made in India, we aim to respond within 2 business days. For purchases made in Other Countries, approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

3.3. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.

3.4. If you are not sure whether you are eligible for a refund, please contact us at support@flutterby.co and we will do our best to help.

3.5. If a purchase is not eligible for a refund, you may still cancel the Subscription at any time to prevent future billing. Cancellation takes effect at the end of the current billing period.

4. Refunds for Technical or Product Defects

If you experience persistent technical issues or a material defect that prevents you from accessing features as described, please:

• Contact us at support@flutterby.co first to attempt to resolve the issue;
• If the issue cannot be resolved, for purchases in Other Countries, contact Paddle's support team at paddle.net; for purchases in India, contact us directly;
• Where there is evidence of a material technical or Product defect, Paddle/we (as applicable) will issue a refund in accordance with applicable consumer protection laws.

5. Add-Ons and One-Time Purchases

5.1. Add-ons linked to a main Subscription expire when the main Subscription ends, unless otherwise stated.

5.2. Refund eligibility for add-ons and one-time purchases follows the same criteria as the main purchase, unless local law provides otherwise.

5.3. Items that are delivered and fully accessible immediately may be non-refundable once delivered, except where required by law.

6. Chargebacks and Payment Disputes

6.1. For purchases made in India, contact us at support@flutterby.co before raising a chargeback. For purchases in Other Countries, contact Paddle at paddle.net before raising a dispute with your bank or card issuer.

6.2. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.

6.3. On receipt of the chargeback or dispute, we will provide the payment provider with payment details and, where relevant, your consent to waive statutory rights.

6.4. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

7. Discretionary Refunds

7.1. We may, at our sole discretion, issue a refund if a request is submitted within 14 days of your purchase date. Submission of a request within this 14-day period does not guarantee a refund.

7.2. All refund requests are reviewed on a case-by-case basis. We may consider relevant factors including the nature of the Product, the reason for the request, usage or consumption, and any applicable contractual terms. We may approve a refund in full, approve a partial refund, or decline the request.

7.3. Any discretionary refund granted is voluntary and does not create an obligation to provide refunds in the future. Our decision to issue (or not issue) a refund does not waive any rights or remedies we may have under applicable agreements or law.

8. Updates to this Policy

8.1. We may update this Policy from time to time.

8.2. The version in effect at the time of your purchase governs that purchase. We recommend saving or printing a copy for your records.

9. Governing Law and Resolving Disputes

This Policy is subject to the governing law, complaints and disputes provisions set out in our Terms and Conditions.